Shipping Policy
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Once shipped, you will receive a tracking number by email.
Shipping Times & Costs
Delivery times vary by destination:
- United Kingdom: 7–15 business days — Free Shipping
- France: 7–15 business days — Free Shipping
- Spain: 7–15 business days — Free Shipping
- Other EU countries: 10–20 business days — shipping costs calculated at checkout
Customs, Duties & Taxes
Customers are responsible for any customs fees, import duties, or taxes that may apply in their country. Please check with your local customs office if you are unsure about these charges.
Returns & Refunds
You may return items within 14 days of delivery for a full refund or exchange. Items must be unused, in original packaging, and in the same condition as received.
How to Initiate a Return
To start a return, contact us at nettunochronos@gmail.com with your order number and reason for return. Our team will provide instructions and a return authorization.
Return Shipping
Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
Refund Processing
Once we receive and inspect the returned item, refunds will be processed within 5–10 business days to the original payment method.
Contact
If you have any questions regarding shipping or returns, please contact us at:
Nettuno Chronos
Spyrou Kyprianou 14, 1st Floor, Flat/Office 101
Limassol 4043, Cyprus
Email: nettunochronos@gmail.com
Phone: +357 77 745435