FAQ
1. How long will it take to receive my order?
All orders are shipped within 24 hours. Delivery typically takes 5 to 12 business days, depending on your location in the EU.
2. How can I track my order?
Once your order is shipped, you will receive a tracking number via email to monitor your delivery at any time.
3. Do you offer free shipping?
Yes! We provide free shipping on all orders within the European Union.
4. What is your return policy?
You can return any product within 14 days of receiving it, in line with your EU right of withdrawal. Items must be in original, unused condition with all packaging intact. For detailed instructions, contact us at nettunochronos@gmail.com.
5. How do I get a refund?
Refunds are processed within 14 days of receiving the returned item. The refund will be made using the same payment method used for the original purchase.
6. What payment methods do you accept?
We accept:
- Credit & Debit Cards (Visa, Mastercard, Maestro, American Express)
- PayPal
- Apple Pay & Google Pay (where available)
- Other local European payment methods
7. Is my payment secure?
Yes. All transactions are encrypted using SSL technology to ensure your personal and payment information is fully protected.
8. Who can I contact if I have questions or issues?
You can reach our customer service team at nettunochronos@gmail.com. We aim to respond within 24 hours.